Our providers accept various insurances. Most are in-network with CareFirst, Cigna, and UnitedHealthcare, while some accept Aetna, Maryland Medicaid, and Maryland Medicare.

We'll need to review your insurance plan to assess your coverage. Each plan has different deductibles, copays, and coinsurance.

If you wish to pay out of pocket, please contact our office. We can provide the rates for the specialist from whom you are seeking services.

You can add a new card on file by calling our office or by completing a "credit card on file form" in your patient portal. If needed, our office can also send you the form.

Our office has no-show and missed-appointment fees. These fees differ depending on the specialty of your clinician — contact the office for details.

Some of our team members meet only virtually, while others operate on a hybrid schedule that includes both in-person and virtual sessions. We recognize that each patient has different preferences, and we respect that!

You can either call our office or submit a contact form on our website. We'll collect some demographic information to create your patient portal, then send you forms to complete online. These forms help us match you with a provider who best meets your needs.

Once you finish the paperwork in your portal, your provider will contact you within a couple of days to schedule an appointment. For medication management and acupuncture, the Client Relations Manager will arrange your scheduling after your paperwork is complete.

Our billing and office hours are 9 AM to 5 PM, Monday through Friday. Each clinician sets their own schedule, so hours and availability may vary. Once you complete your paperwork, a clinician will share their available appointment times.

Our administrative staff is not available on weekends. However, some providers offer in-person and/or virtual appointments on weekends — please check with your provider for their weekend availability.

We do not offer emergency services. If you are experiencing an emergency, please call 911 or visit your local emergency room. Our clinicians are available by appointment only. If you need a more urgent session and are not in immediate danger to yourself or others, contact your clinician for their earliest available time.

You can cancel by contacting your clinician directly or by calling our office at 301-618-0829.

Yes. You can visit optimantra.com directly and reset your password if needed. Your username is the email associated with your account. Inside your portal you can view forms and superbill history, upload documents, and message your provider.

Each clinician has a unique policy for phone and email communication, which will be explained when you become a new patient. In general, you can reach any Flourish provider through your patient portal messenger — log in to your Optimantra portal and click the "Messages" tab.

Each clinician may need up to two business days to respond. Please let the office know if you haven't heard back after two business days, and we'll notify your clinician. In an emergency, call 911 or go to your local emergency room.

Please request a refill by messaging your clinician through your patient portal. Providers need five business days' notice to refill your medication in a timely manner.

Your Flourish provider can communicate with your other doctors only if you sign a "Flourish consent for release of information form." If you need a form, contact the office!

When family members share the same email address in Optimantra, you'll use the same login (with the email as your username) to access each portal. After logging in, you'll be prompted for a name and date of birth — this is required to access each individual account.

Flourish's owner, Andrea Lopes, is available to chat about any questions or concerns. She can be reached by email at alopes@flourishcounselingandwellness.com.